Privacy Policy  

Privacy Policy  

This Privacy Policy describes how  SPS  collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.  

Collecting Personal Information  

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”  

Device Information  

• Examples of Personal Information collected : version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.  
• Purpose of collection : to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.  
• Source of collection : Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.  

Order Information  

• Examples of Personal Information collected : name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  
• Purpose of collection : to provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide you with information or advertising about our products or services.  
• Source of collection : collected from you.    
   

Customer Support Information  

• Purpose of collection : to provide customer support.  
• Source of collection : collected from you.  

Sharing Personal Information  

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:  

• We use  Our Own Server to power our online store.  
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.  

Behavioral Advertising  

As described above, we use your Personal Information to provide targeted advertisements or marketing communications. For example:  

• We use  Google Analytics to help us understand how our customers use the Site. Learn more about how Google uses your Personal Information here:  Google Privacy Policy . You can opt-out of Google Analytics here:  Opt-Out .  
• You can manage or opt-out of targeted advertising via:  
  • Facebook Ads Settings  
  • Google Ads Settings  
  • Bing Ads Settings  

Using Personal Information  

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping, fulfilling orders, and keeping you up to date on new products, services, and offers.  

Lawful basis  

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:  

• Your consent;  
• The performance of the contract between you and the Site;  
• Compliance with our legal obligations;  
• To protect your vital interests;  
• To perform a task carried out in the public interest;  
• For our legitimate interests, which do not override your fundamental rights and freedoms.  

Retention  

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.  

Automatic decision-making  

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.   

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.   

Services that include elements of automated decision-making include:  

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.  

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.  

Social Media:

We operate channels, pages, and accounts on certain social media sites to inform, assist, and engage with customers. We monitor and record comments and posts made about us on these channels so that we can improve our services.

SPS - Smart Print Solution is not responsible for any information posted on those sites, except information we have posted ourselves. We do not endorse social media sites or any information posted on them by third parties.

The following companies, Facebook, Twitter, Instagram, YouTube, Google, and LinkedIn, may use the data for their purposes, in particular to market to you via their social media platforms and to allow engagement on our websites. This includes targeting you with profiling and other advertisements.

Your rights  

GDPR  

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.  

Your Personal Information will be initially processed in Dubai and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.  

Cookies  

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.  

We use the following cookies to optimize your experience on our Site and to provide our services.  

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.  

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.  

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.   

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.  

Do Not Track  

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.  

Do not sell your information:  

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We clearly understand that you and your information are one of our most important assets. We store and process your information on computers located in Dubai that are protected by physical as well as technical security devices. We use third parties to verify and certify our privacy principles. We share your information with our affiliates (authorized third-party service providers) located inside and outside the UAE to send communications on our behalf. If you object to your information being transferred or used in this way please do not use the Site.  

Changes  

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.  

Contact  

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at  info@smart-ps.com  

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here:  ICO Complaint Form .