Return and Refund Policy

We guarantee that every product will arrive at the specified destination in good condition. If you are dissatisfied with the quality of your purchase, please email us at info@smart-ps.com within 48 hours of receiving your item. Include a detailed description and photos to request a replacement or exchange. As our products are perishable, we require proper documentation to process re-shipments. SPS reserves the right to limit the number of replacements issued.

Delivery Failure Policy 

SPS is not responsible for delivery failures in the following cases:  

The address provided is outdated or incorrect.  
The recipient is unavailable for delivery.  
A new or updated delivery address is not provided within 24 hours of the initial delivery attempt.  

If an incorrect address is provided, orders may be returned or redirected. Additional fees may apply depending on the courier policies in the destination country.  

Right of Withdrawal 

You may return the new and unopened items, purchased from SPS-dubai.com within 7 days of delivery. Please refer to Section 1.0 'Important' for further details regarding the terms and conditions regarding returned items. The item should be in original packaging, unopened and in new condition. If the return is due to our error, the shipping will also be refunded.

1.0 - Important:

Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund. Each returned item is subject to a 25% restocking fee that is not due to any error on our part including but not limited to: defective part(s), item(s), accessories or supplementary item(s) claimed to be in the package, missing item(s) or accessories claimed to be in the package, erroneous item(s) shipped. Please note that we review each package individually and reserve the right to charge a higher restocking fee contingent upon the condition of the returned item(s).

Some items may have special return policies. Please call your sales team to get more information. You may receive your refund sooner than the mentioned dates depending on the nature of the product.

2.0 - Non-Refundable Items

Items received after 7 days of delivery.
Damaged item or missing part which is not due to our error.
Items which are not in original condition or packaging.
Product with missing shipping label or tags.
Items purchased from other sellers than SPS-dubai.com

3.0 - Replacements and Refunds

To request a replacement, email info@smart-ps.com within 48 hours of receiving your order. Accepted requests will result in a new item being shipped within 2 to 5 business days. If a replacement is unavailable, a refund will be issued to the original payment method. Refunds may take 10 to 30 business days to appear in your account.  

For a replacement or refund, at least one of the following conditions must be met:  

The product arrived damaged.  
The product was expired or defective.  
The incorrect item was shipped.  

For the items directed to our warehouse, expect a refund within 2 weeks of return. If the item is returned to the manufacturer directly, the refund will be issued within 1 week of receiving the refund from the manufacturer. 

NOTE: For all warranty claims kindly present the cartridges with supply status and demo page. Warranty will be provided for cartridges Above 30% remaining in supply status.